Follow

About Zift123

Welcome to Zift123! We're glad you're here. We hope you'll spend a few minutes going through this guide to learn some Zift123 basics. We will introduce you to a number of useful functions and concepts that will help you start planning, executing, and analyzing your marketing efforts.

Let's start with a brief tour of the platform, and then we'll show you how to set up your account.

1 2 3 4 5
Take a Tour Zift123 Resources Support Hours Zift123 Academy Browsers

 

Tour Zift123 including the User Menu

Zift123 is a channel marketing automation platform designed to give you easy access to turn-key marketing tools, supplier-provided marketing resources, and complete analytics. We've kept the interface simple and user-friendly - you'll find everything you need to know about the platform right from your homepage.GIF.gif

Your User Menu is in the top toolbar below your name. The User Menu is divided into three sections and has the following options:

  • Settings - Use settings to manage system-wide features of Zift123 such as users, tracking codes, email opt-in notices, users, and much more.
  • Views - Some users will have access to the Multi-subscription views which includes MyZift123 and individual suppliers. 
  • Language - Choose the language you prefer to use with Zift123. Zift123 is available in Arabic, Chinese, Chinese Taiwan, English, French, German, Italian, Japanese, Korean, Portuguese, Portuguese-BrazilFe, Russian, Spanish, and Spanish Mexico. 
  • Feedback - Send feedback to Zift Solutions about your experience with our software.
  • My Downloads - Access files directly in the application. Users can access exported files directly in the My Downloads Center. Users no longer need to leave the application to locate files in your email! This change also complies with the EU data privacy requirements. Note that you will continue to receive some exports by email or directly within your browser for a few more weeks. If you are accustomed to emailing exports to other account users or stakeholders, please note that, in order to comply with existing and upcoming data privacy regulations, exports containing Personally Identifiable Information will soon be available only to logged-in platform users who have explicitly requested that export. 
  • Login/Logout - The Login/Logout limits access to Zift123 to protect the system from unknown users.

The primary navigation menu links to all of the different activity types available in the Zift platform. Note: Depending on your supplier offerings, all options may not be available

  • Campaigns - email, web plugins, print media, pay-per-click advertising, and multi-touch workflows.
  • Web Plugins - syndicated content you can embed on your website
  • Social Media - social posts for publication to your Facebook, Twitter, LinkedIn, and XING accounts.
  • Collateral - whitepapers, case studies, promotional banners, and more.
  • Analysis - overviews of all of your internet marketing activities.
  • Contacts - lead and contact information.

Back to Top 

Additional Resources

There are several resources available to you should you need help working within the Zift platform.

  1. At the top of each page in Zift123, you will find a Help icon. Clicking the Help icon will display a window with FAQs and help topics specific to the page you're on in Zift123.

  2. Tips and Tricks are on the Home page of Zift123 to assist you as you work within the platform.

  3. Help icons are available throughout the application for you to click on or mouse over for detailed information.

  4. New features are announced and explained in a pop-up window the first time you access the new or improved feature.

Back to Top

Support Hours

To request phone support, please call the telephone number for your country.  

Country Language Telephone Number
United States English 1 (844) 319-6540
Canada English 1 (844) 319-6540

If your country or language is not listed here, please email us at support@ziftsolutions.com

You can find our Defect Priority Level Definitions here

Back to Top

Zift123 Academy 

Within the Zift123 Academy, you'll find written documentation with images and video for each of the functions and processes available on the Zift123 Platform. To get help, browse through the tabs, or enter your search term in the search box. The tabs are organized to help you find content easily. GIFAcademyTour.gif

  • Guides are useful when trying to understand complex tasks with more than one set of steps. Our Getting Started Guides are directed at the new user while other guides and how to articles are directed at a more experienced user.
  • Features document the many features of Zift123 with an explanation of screens, buttons, and options within the platform.
  • Videos are provided for visual learners.
  • Frequently Asked Questions (FAQs) are great when trying to understand a single concept or to answer a quick question. Our FAQs are created and answered by Zift123 experts based on user questions and industry trends.
  • Education provides digital marketing best practices from Zift Solutions and other industry experts. From Email to Social Media, to Content Syndication, we cover best practices that can improve your ROI and customer.

Back to Top

Browsers Supported by Zift123

Zift123 is supported in all major, current browsers.

  • Google Chrome
  • Internet Explorer 10 and 11
  • Mozilla Firefox
  • Safari

For the best user experience, we recommend using Chrome as your internet browser!

  • Need to know which browser version you're using? Click here
  • Need to update your browser? Click here
  • Are you using Internet Explorer, but things just aren't working like you think they should? Try using Chrome.
  • Are you using Internet Explorer, but things just look funny? Fix site display problems with Compatibility View.

Back to Top
 

Was this article helpful?
1 out of 1 found this helpful
Have more questions? Submit a request

Comments

© 2017 Zift Solutions, Inc.
Powered by Zendesk